My sister-in-law has a Sony laptop which she has been trying to power up but the first and only screen she gets when powering the laptop up contains the message: 'The last attempt to restart the system from its previous location has failed. Attempt to restart?
Delete restoration data and proceed to system boot menu.
Continue system restart.'
When the screen appears, the mouse/cursor is not active and neither is the keyboard so we can't respond to the message by typing anything in. We are remote from each other and I am discussing this over the phone with her, but we have performed shut down the laptop via hard booting it but without any success.
Can anyone advise me what to do or what may be the problem with the laptop and if it is terminal?
Just tried powering the laptop up in safe mode (pressing F8 as powering up). The screen with the message on that normally appears, disappeared and did Cntl/Alt/Del only for message screen to reappear and once again not be able to move around the screen.