Laptop playing CD's but not DVD's??

  pprbh 12:08 16 Aug 2009
Locked

Hi, I have a Acer 8930G laptop, only 10 weeks old.

Yesterday, decided to try a blu-ray dvd for 1st time and it didn't work. In fact no DVD's work at all. It does play all types of CD though.

Have loaded Flight Sim X few weeks ago no problem and that's a DVD. But even that dosn't work now.

Scanned for viruses and no problems there. I rarely use a disc or even download anything.

Anything like this happened before to anyone?

Any help appreciated thanks.

  Fruit Bat /\0/\ 12:19 16 Aug 2009

only 10 weeks old

if so new then don't mess with it take it back under the guarantee

  Stuartli 12:46 16 Aug 2009

Try Uninstalling the drive from Device Manager and then Rebooting to allow Windows to Find New Hardware and install the basic CDROM drivers.

If this doesn't work, the likely cause is that the DVD laser has packed up.

Might also be worth installing the current Full Package version of the K-Lite Codecs Pack in case you have corrupted or missing video codecs. See:

click here

  pprbh 14:22 16 Aug 2009

Tried the K-Lite Codecs and the uninstall as suggested but no change. Must be the DVD laser then. Thanks.

  Jak_1 14:28 16 Aug 2009

Like Stuartli, it does sound like the dvd laser is not working. As it is new take it back to where you purchased it from and ask for it to be replaced as unfit for purpose under the guarantee.

  T0SH 14:54 16 Aug 2009

There appears to be a number different versions of the Acer 8930G determined by the code following the 8930G model number, check yours and Google for detailed specs

Cheers HC

  Stuartli 19:00 16 Aug 2009

An optical drive is an optical drive - the computer specifications are normally of no concern unless, for instance, one laptop has a CD rewriter and a model variation a DVD version.

Even then you could/can use a DVD rewriter in place of the CD model.

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