Laptop not switching on, screen black

  SharonBowyer Molyneux 21:20 04 Jun 2014

Daughters lap top not switching on. Tried 3 hard resets and nothing. Tried the laptop using power pack nothing, battery nothing, both together nothing and also used another a power pack and still no luck. The power light is glowing, F12 is glowing orange,the caps lock light is flashing and you can hear the fan turning. She had a problem the other day when logging on and had to preform a reset to an earlier date, but now nothing just a black screen

  Fruit Bat /\0/\ 21:46 04 Jun 2014

can you connect the laptop to an external screen or Tv and see if you get a picture?

you may need to use the FN + F(something blue screen symbol (mine is FN + F5) to cycle between LCd screen and external.

also check, if possible, that the lid switch is not stuck in. lid switch is usually a small button operated by a dimple near one of the hinges.

  onthelimit1 08:48 05 Jun 2014

Those symptoms on an HP usually indicate motherboard failure.

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