Laptop not seeing DVD drive

  Ginge1980 13:58 06 Jun 2009

My laptop has stopped recognising my DVD drive for no apparent reason. Was working fine playing games/DVDs etc. then when I came to use it next time (week or two later) its as if the drive isn't installed. Its not showing under 'my computer' or in device manager. It powers up, if I put a disk in it'll spin up then do nothing.
I have removed the drive and re-inserted but had no effect.
OS is Vista & the laptop is an Alienware M9700.
Any help/ideas please

  Fruit Bat /\0/\ 14:09 06 Jun 2009

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)
click here
Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.
click here works for vista or XP

Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

click here

  Ginge1980 14:14 06 Jun 2009

Cheers fruit bat, worked a treat :o)

  Fruit Bat /\0/\ 14:22 06 Jun 2009


please put a tick in the box and click resolved.

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