Laptop keyboard and touchpad not responding

  Jove45 17:58 07 Jan 2010

My new HP Probook 4710s has already developed a fault.
After a few minutes the keyboard and touchpad stop working!
After a reboot, it's back to normal for another few minutes.
Does anyone know what is wrong?
Does anyone know the best way to get HP technical assistance for a laptop under warranty (their website is pretty useless)?

  Fingees 18:41 07 Jan 2010

The retailer who sold it to you has prime responsibility for correcting any faults or refund.

Approach them first

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Galaxy Note 8 vs iPhone X

Awful clip art from 1994 is being tweeted every hour by a bot

iPhone X vs Samsung Galaxy Note 8

Les meilleurs navigateurs internet 2017