Laptop help please

  rob3600 23:05 21 Jul 2008

A friend of mine as an Acer9300 laptop running Vista Premimum. At the moment it will not boot up. She get the option to start in safe mode or start windows normally, not matter what she chooses she gets a blank screen and she can hear the computer trying to boot up. Any suggestions please welcome.

  woodchip 23:13 21 Jul 2008

If it appears to stall, tell her to keep tapping Enter key

  Pamy 23:16 21 Jul 2008

A little more history of the problem may help us.

  rob3600 23:22 21 Jul 2008

thanks folks, she knows nothing about what happened at all she did say was that one of the kids used it last - enough said:-) anyway she is bringing into work tomorrow night and I will have a look at it so may be back then.

  rob3600 23:09 22 Jul 2008

Ok folks, my friend has brough in her laptop, I have tried to boot the thing up nothing happens, get the options start windows normally etc, etc, tried each one all we get is a blank black screen with the mouse pointer. You can hear the system trying to access the hard drive, also the hard drive light is flashing.

I did get into BIOS what ever it is called today and everything appears to be set OK.

Have even tried getting to the command prompt but still nothing happens all we get is a blank screen with the mouse pointer.

As I type this we did get a message 'do you want to turn on the sticky keys'

Any pointers please currently confused, me not a computer person as soon but can sometimes get something done:-)

  Fruit Bat /\0/\ 23:14 22 Jul 2008

you need to look at Windows Vista's Repair Your Computer options.

How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.
Windows Installation Disk

Pre-Installed Options

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows Vista DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows Vista installation

13/ Once the Vista installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the following set of recovery options

* Startup repair - This automatically fixes problems that are preventing Windows from starting
* System Restore - This will Restore Windows to an earlier point in time
* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
* Command Prompt - This opens a Command Window

15/ Click on the Option you require and follow the onscreen prompts

  birdface 23:21 22 Jul 2008

Found this about sticky here Have you tried starting it in safe mode.Just keep tapping F8 as the computer starts.And if you get in you could try last good configuration or system restore.

  rob3600 23:49 22 Jul 2008

Thanks Fruit Bat

Have tried you first option and the laptop goes through the process but still nothing! Very strange from system reocvery options did get into command prompt ran CHKDSK purely for information this did find errors on the hard drive - I suppose this is to be expected. Tries system restore could not find any restore points, as a last resort tried Windows Complete PC Restore and got incorrect function 0x80070001

strange things these computers

  rob3600 02:24 23 Jul 2008

thanks also to buteman. There is some development managed to find a user manual on the net, pressed alt +F10 to get to reinstall factory bundled software etc, and the Windows XP startup screen appears. This was a new laptop running Vista. However it is asking for a password, hint - 'child' but my friend has never put on a password. Have tried the default password but that does not work. Personally I think it is something wrong with the harddrive as it does make a clunking sound when trying to boot up. That does not however explain Vists vs XP

  MCE2K5 03:06 23 Jul 2008

If you look at Page 19 in the Manual click here

It lists the OS's as

1. Genuine Windows® XP Home Edition (Service Pack 2)

2.Genuine Windows® XP Professional (Service Pack 2)

3. Genuine Windows® XP Media Center Edition 2005

No mention of Vista, I might be wrong, But, It looks like Vista was put on later.

  birdface 09:59 23 Jul 2008

Windows XP start up screen on a new Laptop with Vista premium installed.Sounds a bit iffy to me.You get a 1 year warranty with new computers maybe take it back to whom she purchased it from and see if they will fix it under the warranty.

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