Can anybody assist with the following problem, My laptop will not boot up when i switch it on it goes to a black screen which says it is in safe mode then a small dialogue box appears saying that it is a disk diagnostics box and asking me to perform a scan when the scan is complete it tells me to download the software to fix the problem, I have tired presssing F2 and going into the set up to try and boot up from my recovery disk but it wont let me. Does anybody know a work around with this it seems as though I have picked up some nasty from the internet that I am unable to fix at the moment.
The laptop is a ACER 9 series and is running windows XP pro and I am unable to download anything as it wont let me connect to the internet even though it is asking me to download this what it claims to be a windows diagnositic kit
Windows will not expect you to download a"diagnostic kit". You have picked up a virus/malware and need to clean your laptop. Either run your own anti-virus and malware software or download the AVG CD I linked above.
You may need to start in 'Safe Mode' to get your AV scans to run.
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