Laptop DVD dead or just pretending?

  Diemmess 20:57 24 Aug 2007

Elder son gave his student daughter a Sony Vaio laptop last year.
Now just under a year old, the DVD (burner) has ceased to read or write.

It is present in the BIOS and in My Computer.
Tried every which way to make it work including Norton Goback (2 Days only).

Lined up for return to Sony on Tuesday am.
This senior son will be away on holiday, so I am the contact with Sony, and will get the blame if anything goes wrong!

Younger son when asked today, told me he had exactly the same trouble with his Compaqq laptop. Pressing him further he said that tech support said there was a software route “Which I’m not supposed to tell you, but I will!”
This helpful agent talked junior son through a fairly complex procedure which he can’t remember.
Result his DVD has behaved ever since!

Two questions.
1) Can some expert describe a method of restoring this DVD function assuming it is a software problem?

2) Should I even try to correct this, when success will mean cancelling return to Sony, and the risk that it might be failing hardware after all?

  setecio 21:27 24 Aug 2007

Might be something to do with this :

click here

  mick7 21:31 24 Aug 2007

I have just had this same problem, Vaio vgn-a517s, laptop, but system restore has put it right.

  ambra4 22:30 24 Aug 2007

Go here download and run

click here

  Fruit Bat /\0/\ 23:16 24 Aug 2007

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)
click here
Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Run regedit and navigate to registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

  mick7 10:15 25 Aug 2007

(This is sometimes caused by the removal of Roxio or other writing software.) Just to add, I had just removed this software.

  skidzy 10:42 25 Aug 2007

Though the drive is listed in My Computer,you may still need to remove either the upper or lower filters via the registry (manually),you may need to remove both if they both exist.

click here

  Diemmess 12:01 25 Aug 2007

I feel certain that this advice would do the trick, but I have decided (Question2) to let Sony take its course.

Number 1 son is a fairly prickly character compared with easy going (and more knowledgeable) No 2 son.

If I followed this good advice and it cured the current fault, there is little time to expiry of the warranty, and if the DVD is at the point of dying then I would be blamed for not using this opportunity for a free replacement.

I have done my best to backup all data and the complex mishmash of Bluetooth Orange and Wanadoo, so that maybe we can restore this when the laptop is returned.

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