I have an HP Compaq running Windows XP Professional - it detects our BT Homehub, but when I try to connect to the internet I get the blank page telling me that it can't connect. I have no idea what to do - advise please.
BT home hub- until I went over to Infinity - I did not think too deeply about the nature of a 'Home HUb- except possibley it was a type of router.
But since going over to Infinity and the Open Reach man installed the kit I found out that a Home hub is not a router but simply a connection box for ether net and wireless the router is another sort of animal altogether
Indeed BT sent a man in to change mine recently and it turns out to be another box screwed to the wall - to which the Home Hub connects.
So is what I have described simply an 'Infinity' thing or is there a Router Missing?
Unfortunately I don't have an ethernet cable - having gone wireless we have got rid of all the old cables. I have tried logging on again and run the "Diagnose Connection Problems" - the diagnostic log has the following - WinSock Diagnostic - Error attempting to validate the Winsock base providers:2 Not all base service provider entries could be found in the winsock catalog. A reset is needed. Redirecting user to support call.
OK - what should I do now please.