Laptop crash

  Mavisk 19:49 06 Oct 2004

I am trying to help out my neice out who is at university
Her Laptop crashed while she was trying to install the Uni network,and virus checker.
Since then she hasn't been able to do anything.
The PC will turn on but if she clicks on anything, icons,start menu etc nothing happens just the hourglass timer.

She tried the backup cd that came with the PC,but the cd rom won't load.
I've E-mailed suggesting trying safe mode and a system restore,
Failing that safe mode and trying the backup cd.
As yet I've heard nothing back.
Any other suggestions or ideas would be greatly appreciated

Its a Pentium 4 3.2 ghz
dvd/cd rom
Running windows xp
No floppy but she has a built in digital card reader

  Belatucadrus 20:14 06 Oct 2004

Need a bit more info I think, like what exactly are the Uni network & Virus checker ? One thought, if she already had anti virus protection, you could be looking at clashing AV software, if so would suggest starting in safe mode and removing one of them.

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