Alienware 17 R4 2017 review
Hey Everyone, i’m hoping you can help me with a problem that has been slowly driving me crazy for the last few months.
My laptop is stuttering for the entire time that it is switched on (i.e. it doesn’t come and go, it’s ever present). By stuttering, I mean that it pauses/freezes every 5 to 10 seconds and the freeze lasts for between 5 and 10 seconds. The mouse cursor still moves around during the freeze, and anything I click or type during that time happens once it resumes. In other words, as I’m typing this, there is no text on the screen for around 5 seconds and then the whole sentence appears (try writing an entire dissertation like that – I think I’m going to need therapy!!)
As I’m a student, and therefore can’t afford to take it to a shop to get it seen to, I’m hoping you good folks can give me some ideas on what’s causing it. I‘ve tried a number of things to rule stuff out (system details and some test data is at the end). I’ve loaded the operating system in safe mode and the problem is still present.
Overheating – I’ve checked both the CPU and HDD temperatures and they are well within operating limits (using CoreTemp). The fan is functioning as normal.
CPU – I tested the CPU with the Intel Processor Diagnostic Tool and there were no errors.
HDD – Tested with SeaTools, Windows own disk checker and also Speed Fan SMART test. SeaTools and windows own found no errors but Speed fan found that there were a reasonable number of reallocated sectors (188 - but still within normal range for model). I’ve also defragmented the HDD.
GPU – I installed the INF update utility for the chipset and no errors found with Directx Diagnostic Tools (don’t know any other diagnostic tools for graphics cards...)
Drivers – Using DriverMax I found 28 drivers were out of date so i updated them all, however had to roll them back as the computer was kept crashing.
Memory - Memory Diagnostics Tool shows no errors.
Registry – JetClean used to clean up registry files
System Files – System file check found errors in the windows sidebar that I never use.
Virus and Malware – Scanned using AVG (free version – i used to use Norton, but switched when subscription ended; about the time I remember the problem started happening however I have run the computer with AVG disabled and it still happens) and Malwarebytes
I’ve also taken it apart to inspect the components for any problems and dust build up – and it all looks ok.
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JAMES-PC
System Manufacturer Sony Corporation
System Model VGN-NS30E_S
System Type X86-based PC
Processor Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. R2030Y3, 26/08/2009
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name (removed on purpose)
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 3.00 GB
Total Physical Memory 2.87 GB
Available Physical Memory 1.03 GB
Total Virtual Memory 5.95 GB
Available Virtual Memory 3.04 GB
Page File Space 3.16 GB
Page File C:\pagefile.sys
Name Mobile Intel(R) 4 Series Express Chipset Family
PNP Device ID PCI\VEN8086&DEV2A42&SUBSYS9045104D&REV07\3&11583659&0&10
Adapter Type Mobile Intel(R) 4 Series Express Chipset Family, Intel Corporation compatible
Adapter Description Mobile Intel(R) 4 Series Express Chipset Family
Adapter RAM 1.31 GB (1,406,683,136 bytes)
Installed Drivers igdumdx32.dll,igd10umd32.dll
Driver Version Not Available
INF File oem114.inf (iCNT0 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1280 x 800 x 59 hertz
Description Disk drive
Manufacturer (Standard disk drives)
Model TOSHIBA MK2555GSX
Media Loaded Yes
Media Type Fixed hard disk
Total Cylinders 30,401
Total Sectors 488,392,065
Total Tracks 7,752,255
Name Ricoh SD Bus Host Adapter
Manufacturer Ricoh Company
PNP Device ID PCI\VEN1180&DEV0822&SUBSYS9045104D&REV22\4&108CCF39&0&19F0
Memory Address 0xD4100900-0xD41009FF
IRQ Channel IRQ 17
Driver c:\windows\system32\drivers\risdptsk.sys (18.104.22.168, 45.50 KB (46,592 bytes), 04/03/2009 16:31)
Name Ricoh Memory Stick Host Controller
Manufacturer Ricoh Company
PNP Device ID PCI\VEN1180&DEV0592&SUBSYS9045104D&REV12\4&108CCF39&0&1AF0
Memory Address 0xD4100800-0xD41008FF
IRQ Channel IRQ 17
Driver c:\windows\system32\drivers\rimsptsk.sys (22.214.171.124, 67.00 KB (68,608 bytes), 04/03/2009 16:31)
Name Intel(R) ICH9M-E/M SATA AHCI Controller
PNP Device ID PCI\VEN8086&DEV2929&SUBSYS9045104D&REV03\3&11583659&0&FA
This thread is now locked and can not be replied to.