Laptop cant get onto internet

  cooki8c 20:02 18 Jun 2007
Locked

my daughter ahs bought a laptop and we are ruinning xp and a WI connection but she cannot get on the internet any suggestions
postie

  djbenny 20:07 18 Jun 2007

is there a firewall on the laptop?

and by WI do you mean wireless?

  postie24 20:17 18 Jun 2007

Can you get on using the ethernet cable?

  HCOOH 20:24 18 Jun 2007

Is this a totally new installation or is the laptop an additional item. (Trying to find out if the connection works with other computers.)

  cooki8c 20:27 18 Jun 2007

djbenny
she has a firewall but it is not switched on
yes to the WI meaning wireless

  cooki8c 20:52 18 Jun 2007

HCOOH
the connection works on the 3 pc's in the house its just the laptop wont connect

postie

  cooki8c 20:54 18 Jun 2007

postie24
we are going to try the ethernet cable tomorrow

postie

  ambra4 20:54 18 Jun 2007

let us know the laptop make and model # also the wireless router make and model

  HCOOH 21:00 18 Jun 2007

Please don't get mad but is the wireless lan switched on, some laptops if not all have an on/off switch somewhere.
If it's on do you get an icon in the notification area.

  woodchip 21:02 18 Jun 2007

The Wi may not be switched on for BB, Its ether Nf key plus the key with aerial or a switch on the side

  cooki8c 14:13 19 Jun 2007

woodchip
it would appear your solution solved the problem so thanks to all of you well informed comp buffs know everything
Many thanks postie

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

OnePlus 5 review

See the work of famous artists playing with toys

iPad Pro 10.5in (2017) review

Comment faire une capture d’écran sur un Mac ?