laptop cant connect to modem

  iqs 16:32 09 May 2010
Locked

Hi,

Just been asked by yet another friend to see why a laptop will not connect to the virgin modem (scientific-Atlanta)...no router in use

The desktop will connect when connected via ethernet ,but when a laptop and netbook are connected,the laptop will not connect,and the netbook connects once in every 10 attempts or so.The same CAT5 lead is used.

I have tried the laptop and netbook on my modem/router,each connect first time either by wifi or etherent cable..

I have reset the modem,and connected each device in the recommended way,and still the same happens.

Any ideas please.

Thanks

  iqs 18:02 09 May 2010

are you all puzzled like me??? ;-)

  Fruit Bat /\0/\ 18:15 09 May 2010

Sounds as if modem is faulty - get onto Virgin.

  iqs 18:20 09 May 2010

They have contacted Virgin,who said the modem is OK,and there is no issues with their connection or in the local area.
To be honest I don't believe them,first thing they wanted to do ,was transfer them to the £1 per hour tech department,but they declined.
Will pass on your comments,and let them decide on what course of action is required.
Thanks

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

WPA2 hack: How secure is your Wi-Fi?

HP’s new Surface Pro rival is designed specifically for Adobe-using designers and artists

Best kids apps for iPhone & iPad

Que faire si son iPhone ou iPad est tombé dans de l'eau ?