laptop bootup problem. any help please.

  sunny staines 08:46 23 Aug 2006
Locked

helping out a friend.

he updated some asus software for his laptop.

when he boots up it gets to xphome logo and no further just keeps restarting.

laptop has no floppy drive, safe mode & last known working does not help. his winows cd is just a asus reload image disc not a microft windows disc.

the asus helpline say reload the software from the image recovery disc but he has all his baby & family photos he doescnot want to loose.

any offers of advice please.

  VoG II 08:49 23 Aug 2006

Try Safe mode with command prompt. At the prompt type

c:\windows\system32\restore\rstrui.exe

and press Enter. Pick a date before he installed the software.

  sunny staines 09:56 23 Aug 2006

VOG

I Will try this shortly & report back.

  sunny staines 10:30 23 Aug 2006

vog
no luck on this option.
The screen displays a lot of lines reading
multisisk\rdisk\partition\system32\drivers\

the last line reads \mup.sys after drivers. the display only stays on screen for a second so it was hard to write down all the lines. the blank screen with a flashing cursor does not register anything i try to type.

any other offers of advice please. not sure if i should burn some bootup files to a cd or not?

  ArrGee 11:43 23 Aug 2006

Have you checked the options on the recovery disc? There may be one to recover the system without losing the files/photos.

  sunny staines 11:52 23 Aug 2006

no its just one lage image.

  Fruit Bat /\0/\ 18:23 23 Aug 2006

Unplug any USB devices and reboot.

  sunny staines 22:26 23 Aug 2006

its a laptop nothig plugged in other than power lead.

i have copied woodchips boot up files to an iso cd and will try that in the morning.

any other options i could try please.

  woodchip 22:35 23 Aug 2006

Yes if you have a XP CD try running Repair with the CD in the comp

  woodchip 22:36 23 Aug 2006

If you can get into windows try System Restore

  Fruit Bat /\0/\ 22:38 23 Aug 2006

go into your BIOS and turn off bios protection. (Or simply restore defaults. This feature is NOT turned on by default, for a very good reason.)
It can also be caused when upgrading if you have multiple UNC protocols installed, for example Client for Novell Networks.
If this is the case, booting to the recovery console and typing disable MUP will work. If caused by bios virus guard however, this will do nothing. An update writes to the MBR saying do this before you next restart, but if this sector is protected, this can not happen - therefore, stall.

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