Keyboard keys not working

  Bike-it 18:18 20 Dec 2010
Locked

I have a Dell laptop which runs vista but after the latest updates from Microsoft on Saturday a lot of the keys on the keyboard are not working, most of the keys that are not working are on the left hand side of the keyboard, anyone here know if there are any problems regarding this?
If so anyone know how to fix it?

  Fruit Bat /\0/\ 18:26 20 Dec 2010

click here

Roll back the updates

  mooly 18:31 20 Dec 2010

Have you looked in control panel and windows updates to see the "KB" number of suspect update and googled that.

System restore might be worth a try... by default a restore point should have been made just before installing the updates.

  Bike-it 18:36 20 Dec 2010

I cannot uninstall any updates as i have to enter my password and some of the keys i need are not working

  Sea Urchin 18:50 20 Dec 2010

Why do you need a password to uninstall updates?

  tullie 18:51 20 Dec 2010

Can you type osk in run command to bring up the on screen keyboard?

  Bike-it 20:46 20 Dec 2010

I can only log onto the computer as a guest, so any changes that i go to do like uninstall updates it tells me i need to be logged on as an administrator, i cannot do this as i cannot use some of the keys i need.
I cannot type osk.

  Fruit Bat /\0/\ 21:11 20 Dec 2010

boot to safe mode and retry to log on

  Bike-it 21:16 20 Dec 2010

I can get into advanced boot options mode but the up and down arrow keys are not working so i cannot select safe mode

  HWJC 17:22 21 Dec 2010

If I'm not mistaken, on the login screen there's an icon that you can reach using the mouse that allows you to bring up the on-screen keyboard. Does that not work?

On the other hand, I don't know what update causes one side of the keyboard to stop functioning. I'd suggest this was merely a coincidence and investigate blowing out junk from under the keypad. I would also interrogate anyone else using the machine whether there'd been a liquid spill on the keyboard. Your symptoms are far more typical of that than a faulty update.

In which case it's an expensive repair unfortunately.

  HWJC 17:25 21 Dec 2010

Alternatively, go to Start\All Programs\Accessories\Ease of Access\On-Screen Keyboard

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