I've forgotten my encryption number

  GeeKay+Dee 22:24 08 Jun 2008


I have been trying to set up my wireless connection today and seemed to have acheived this until I set up the security side of it.

Everything seemed to be ok till I generated a code. I unfortunately didn't take a note of this and I seemed to encounter problems thereafter when trying to connect to internet.

I looked in the network tab on Vista and I can see my network there with security enabled beside it. I now cannot connect to it as I am told my settings do not match this network.

Can anybody offer any help on how to reset this problem or rectify it?

Many Thanks

  Strawballs 22:39 08 Jun 2008

connect to your router with by network cable and access the setup pages, when you look in the security pages it should show the key used

  GeeKay+Dee 22:49 08 Jun 2008


Should I connect the ethernet cable to the router and access the home page (192.68....)? I'm unable to do this.


  Forum Editor 22:49 08 Jun 2008

you can reset the router and start from scratch - look for a small hole somewhere on the case; it will be marked in the manual, so make sure you find the correct hole, and push a straightened paper clip into it when the router is turned on.

This will set the router back to the factory defaults, and you can begine again.

  Forum Editor 22:50 08 Jun 2008

Launch your browser and enter the router's configuration page IP address, as given in the manual.

  GeeKay+Dee 22:52 08 Jun 2008

I've tried to access the router homepage with the router connected, but it displays a message saying connection cannot be made. Diagnosing the problem doesn't solve either.

  GeeKay+Dee 06:08 09 Jun 2008

I also forgot to mention that when I look in my connections, I can see my LAN connection and the wireless connection which has a red cross against it. Does this make any difference?

  crosstrainer 07:40 09 Jun 2008

Follow the FE's suggestion and totally re-set the router.

Connect the router directly to PC via ethernet cable.

Log into the admin screen as per the instructions in your manual.

Re-set all ISP specific items.

Re-set your encyption key (make a note of it this time)

Save the settings and re-boot the router.

  crosstrainer 07:45 09 Jun 2008

Then save the config file (most routers allow you to do this) to a folder or location on your hard drive.

This will enable you to quickly restore the settings if things go pear shaped again.

  GeeKay+Dee 11:00 09 Jun 2008

Cheers everyone!

Will try this when I get home.

  GeeKay+Dee 18:03 09 Jun 2008


tried what was suggested above, connecting the router direct to the PC, but I can't access the netgear homepage to obtain the settings as I can't get an internet connection.

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