Itunes and quicktime crash

  fazza8 12:48 20 Apr 2008
Locked

I have tried to manage my new ipod nano with itunes and downloaded the latest version. When I try to run it I get an "application error" The instruction at "0x987c0000" referenced memory at "0x987c0000". memory could not be "read". Please close the application.

When I try to open Quicktime I get another "application arror". DDE Server Window: QuickTimePlayer.exe The exception unknown software exception (0xc0000409) ocuured in the application at location 0x0040130d.

Are they connected and can only help me to get itunes running on my XP machine?

  lotzatoys 21:50 22 Apr 2008

I had this exact error on my machine as well. I found a demo version of an uninstaller program called "Cleanse Uninstaller". Using this program, I found that I had an old version of QuickTime on my laptop that wasn't showing up in the XP Add/Remove Programs applet. Once I cleaned out the old version of Quicktime, I reinstalled iTunes and everything started right up.

  fazza8 22:32 22 Apr 2008

Cheers. Will give that a go

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