iTunes and a missing CD drive

  Migwell 00:05 17 Dec 2011
Locked
Answered

My CD drive is able to be seen and working on my computer. Then if I download and run iTunes, iTunes will install correctly and work OK but my CD drive is no longer there.

What is happening, and how can I stop this happening again and have both a CD drive and iTunes?

If I use System restore to take out iTunes, then the CD will come back and will be working. If I look in Device Manager when there is no CD, when clicking on my computer start icon it is there but there is a yellow mark against it, run delete the CD and it will go then reboot the computer it will then tell you that the driver has not been installed correctly. Try and update the driver and it will tell you that the best driver is installed. Then back back to System Restore and take out iTunes low and behold the CD is back and working. It is driving me nuts.

Using Win 7 64 bit have 4mb memory installed. The computer is a HP Pavillion desktop, p632 uk the CD is CDDVDW TS-H653R

  KRONOS the First 07:03 17 Dec 2011

I do not know is this will have any bearing but are you installing the 64bit version of ?

  KRONOS the First 07:04 17 Dec 2011

iTunes seems to be missing from the above,sorry.

  Migwell 12:29 17 Dec 2011

Yes 64 bit. It used to be OK but then I started getting problems and I can't think back as to what seemed to cause it. Also another funny thing that happen's is that when I open Adobe Elements I get to the point when it gets past the opening screen where you choose EDIT or CATALOGUE and it just crashes out the only way to regain the propper working is to delete the program run CCleaner then re-install it. It then works OK

  Fruit Bat /\0/\ 13:15 17 Dec 2011

Wiyh itunes instlled do the following

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41 Try this if the optical drives are not appearing in My Computer or Device Manager. (This is sometimes caused by the removal of Roxio or other writing software.)

http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip Download XP_CD-DVD-Fix.zip and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect. This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7. You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes http://support.microsoft.com/kb/314060/ works for W7 Vista or XP http://aumha.org/downloads/cdgone.zip

or manual fix Run regedit and navigate to registry key HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}. Highlight it and in the right pane, find the Upperfilters and Lowerfilters values. Highlight each one in turn, right click and delete them. Close regedit and restart the computer. If in doubt make a restore point before making changes.

  Migwell 20:15 17 Dec 2011
Answer

*Fruit Bat /\0/* Thank you very mutch for the info to sort out my problem with the missing CD rom when installing iTunes.

I went straight to the last bit with the manual fix and followed your instructions to the letter. I then held my breath, while the computer re-booted. (Never held it for so long before) anyway it worked as you said. Thanks again Migwell

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