My friends computer locks up when ever a particular e-mail is highlighted and therefore it cannot be deleted. Pressing Ctrl + alt + delete does not bring up the normal box to enable him to end task though a second entering does re start computer. His Free version of AVG does not show virus present. Can any one say how to delete this e-mail!1
Thanks for response. Preview is not displayed have run SFC for him and AV check but it all still freezes when we attempt to delete or open.Guess he will have to live with it permanently in his inbox!! Thanks Eric
Hi Eric. My apologies for taking so long in coming up with a reply to your problem, but I think I have finally found the answer!
First create a new folder, and drag and drop all your important e-mails to it, leaving some unimportant ones behind - including the troublesome one. (Click on Local Files to highlight it, then on File - New - Folder, and give the folder any name you want). Then click on Inbox. Click on any e-mail in your Inbox except the one giving the problem. Click Ctrl + A to select all the e-mails. press the Delete key on your keyboard. Hopefully all the e-mails in your Inbox will then be deleted. You can then drag and drop any of the e-mails from your new folder back to the Inbox.
I hope this works for you. I'll post this into your thread in the hope that it will help anyone else with a similar problem. Will you post back to the thread via the "Add a new response" box to let us know if it worked.
The source of my knowledge on this one was this site click here. Apparently a flaw in Outlook (OE?) as well as Eudora, and Messenger causes problems just by clicking on a message if it has an attachment with an extremely long filename.