ISP Migration

  Red Tigger 13:53 23 Nov 2004

I've been having real problems with my current ISP - OneTel. I've decided to migrate to Demon and have been told I need to obtain a MAC code.
OneTel tell me that this will take 10 working days to obtain through BT and I cannot speed up the process or approach BT directly.
Is this a standard time delay?
Can the codes be obtained any quicker?
Has anyone else hit any snags when migrating this way?

  Djohn 14:24 23 Nov 2004

There is no good reason that your present ISP cannot give you your MAC code immediately. Its only the ADSL line reference no. Get back onto them and insist you want to know it as soon as possible, emphasise that you wish to migrate and not cancel.

Don't cancel your account though because if you do then you will have to wait for your current ISP to disconnect you then your new ISP to set things up again.

Do use the migration route and as soon as you receive your MAC code pass it on to your new ISP and they will deal with the migration. Going this route you should only be without your broadband for 20 minutes or so why the changeover is made

  holly polly 14:55 23 Nov 2004

Gday Djohn ,yes fully authorise what you say ,me thinks it sounds like someone taking the proverbial ,incidently only yesterday my brother obtained his mac code ,ok heres on bt at the mo but I was on AOL as John will verify and they gave me my code straight away ,it is your right to change if you wish ,get back on that phone and give em hell ,though i do remember zen telling me they do not support migration to zen from bulldog ,could be the same scenario i dunno ,best luck anyway and John -Best regards -Hol Pol...

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