iqon install problems

  conrail 12:36 17 Jan 2008
Locked

sister in law has iqon pc bought xmas 06, running xp home, pc crashed, would not boot, so she tried her recovery DVD disc after setting bios to 1st boot CD, pc did not recognise disc, so she borrowed my xp home disc and formatted, reinstalled, but when it comes to entering producy key, the key is not recognised, she tried changing to recovery disc, but nothing happened so she is stuck until pc accepts the key, any advice I can offer her please, thanks

  conrail 12:43 17 Jan 2008

sorry, should have said she used key from the side of iqon pc, not my product key

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