IP address lost and won't reset

  oxoneil 20:16 27 Oct 2007
Locked

My son's laptop seems to have lost it's correct IP address somehow and won't now connect to the internet. The wireless adaptor is working fine. The PC downstairs is working fine. BT Homehub 8-F33. Windows XP.

Have been into TCP/IP settings and both options are set to automatic. Have run ipconfig /release which resets to 0.0.0.0 but when running ipconfig /renew I don't get the IP address back that I had before. I wrote that one down and even when inputting manually it still won't work.

Is there a set sequence that I should be doing the reset procedure in like rebooting at certain stage etc. Are there any other things I can do to get the online connectivity back?

Thanks.

  TonyM 20:51 27 Oct 2007

Try this fix from microsoft (has worked for me in the past

click here

Large amount of info which basically boils down to the following.

Open the Run command window (Start - Run)

Type :

netsh int ip reset resetlog.txt

Press OK.

This will reset the IP stack in your XP installation - reboot the machine and try to connect...

  oxoneil 21:22 27 Oct 2007

No that didn't work. I've now found that by working through article 314067 at Microsoft that I can't ping the IP address of my main PC. It then says to ping a remote host but I don't know what figures to use for the IP address for that.

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