internet shut s down plz help

  todd5 23:48 25 Jun 2009
Locked

when iam on internet it works fine till i try to log in to face book or any other sites and it closes completly iam new to computers and need your help thank you

  phono 00:17 26 Jun 2009

"when iam on internet it works fine till i try to log in to face book or any other sites and it closes completly"

Exactly what do you mean by "face book or any other sites"?

Are you unable to access any websites at all or can you access some?

  Sea Urchin 00:31 26 Jun 2009

"when iam on internet it works fine till i try to log in"

If you cannot log in to any websites then I would suggest it's not working fine - or have I misunderstood your question?

  Clapton is God 09:16 26 Jun 2009

"and it closes completly"

What closes completely?

Does your web browser close?

Does your broadband/dial up disconnect?

More precise details please

  todd5 13:42 27 Jun 2009

my web browser closes cmplltely its ok when iam looking through web pages its when i go to face book and try to log in it closes its the same when i try to log in on utube too plus i can/t play games on y8 web site thanks for helping me iam new to computers thanks

  T I M B O 14:19 27 Jun 2009

Maybe the software you have to protect yourself is working!! FaceBook is full of trouble....

  tullie 16:43 27 Jun 2009

What are you running for security software?

  todd5 17:57 27 Jun 2009

iam running mcafee that i got with sky broandband. the web has worked fine untill 2 weeks ago and do u think i should format hard drive

  T I M B O 18:02 27 Jun 2009

If you use facebook then maybe you should use this >> click here

  rdave13 18:56 27 Jun 2009

Could be a trojan/malware. As T I M B O run Malwarebytes in ordinary mode.
Download and update Superantispyware (free version); click here
Restart in safe mode ( click here ) and run a full scan. Will take some time.
Lastly check your security level in Internet Explorer is set to default.

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