Internet security installation problems

  SteevScotland 22:38 16 Oct 2004

I'm trying to install Norton Internet security 2004 on my laptop running windows XP. I keep getting the following error messages

"This MSI must be launched through setup"

followed by

"The installation encountered an error and was unable to complete the installation"

What could be causing this and how could i fix it?

Cheers s

  GaT7 22:43 16 Oct 2004

This may help - click here. Good luck, G

  Giggle n' Bits 22:44 16 Oct 2004

click here=

Please call back should you require further help

  GaT7 22:49 16 Oct 2004

If you have any more problems you can try searching the Symantec knowledge base - click here. That's where I got my previous link from ; ) . You can also use Symantec's free online help at click here. If still no joy let us know. G

  Daxsimus 23:03 16 Oct 2004

Have you had any Norton software installed in the past? If so it can cause problems with the installation. All traces of Norton need to be removed before installing new versions. Including reg entries.


  SteevScotland 23:16 16 Oct 2004

Thanks everyone. I'm looking at the links now. I did have Norton 2003 installed a while ago. I installed it but it seems its still there. its in the add/remove programs menu. but it wont let me uninstall it again. it says a file is missing and i need to reinstall. I no longer have 2003. is there any way to uninstall it by hand?

Cheers S

  GaT7 00:26 17 Oct 2004

Yes, you can uninstall it manually by following the advice here - click here=. The removal utilities mentioned in the article usually remove all traces. They also tell you what folders & registry entries to delete if anything should remain. Don't forget to BACKUP your registry before attempting to delete anything there. Hope it goes well. I've had my fair share of trying to remove NIS2003 : ( G

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