please help! when i go online. sometimes i will select something on a web page and the laptop freezes for about 20secs saying at the title page: microsoft internet explorer provided by freeserve(not responding). i sometimes happpens when i try to get attacgments with e-mails. i cannot contact microsoft because their support page freezes on my computer. i am using windows xp pro and i am registered on freeserve which said it is a software error. how do i correct it?