internet prob

  podlod 17:58 29 May 2010
Locked

hi, my sons pc crashed and then had it repaired, he then had to insert his disc which then started ok, but the only prob is he is unable to re-connect his virgin internet connection for some reason, can you please tell me what he is not doing, thank you.

  onthelimit 18:03 29 May 2010

A few questions - what operating system? - which disc are you referring to? - wireless or with a cable? - any error messages when he tries to connect?

  birdface 18:06 29 May 2010

If connected by ethernet just switch the modem of for 10 seconds and then on again and see if that works.

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