Internet explorer connected but wont open ( page not responding)

  beckylwhite87 14:07 16 Jun 2013
Locked

Hello

Please help me, It's driving me insane

Most times I turn my computer on these days it says configuring, its shuts down by itself and freezes. Also the main issue is my internet.

It is connected and the internet works on all over devices in the house apart from my laptop.

Every time I load it it says restore last session and just has a blank white screen and says internet not responding at the top.

Does anyone know how to sort this problem and how to get my laptop up and running properly again?

Thank you

Rebecca

  Jollyjohn 17:37 16 Jun 2013

Go Start In search box type "Internet Explorer No add ons" Enter This will start IE with no Add Ons running - type in an address in the address bar, it may be a little slow but should connect.

If this connects I would then go to Start Control Panel Programs View windows updates Scroll down the list and look for internet explorer uninstall the update, your favorites will be saved, internet explorer will roll back one version, reboot and IE should be working again.

If not report back and we will try something else.

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