This is on behalf of my son, 'rotomotor', member. Win XP. Tiscali dial up. Problem began on start up to-day. Can go on line,phone line checked and is busy, but cannot connect to any site,page unavailable, nor send/ receive emails, nor instant messenger. My IM shows him offline! Been to network connections/trouble shooters/diagnostics. Pings OK and displays several failed items so presumably is using the connections!!! Norton throws up a panel 'network not properly configured cannot scan email' which he can't use anyway. Can cancel panel but keeps returning. Compared all his settings with mine and they are identical. (Apart from diagnostic failures.) Have not got full list of failures as yet. Any help so far? Or is it yet another Tiscali gremlin.
VoG. Thanks, but no help. He has just spent a small fortune on Tiscali support ( premium rate to India I expect), no help there. I have been to Symantec support for him.That came up with his error message and suggested a registry key might be missing, but have checked and that is there. First thing this morning he un-installed 'Opera' and also 'Myweb search' if that is the correct name--the one with all the smileys. Has one or the other taken something with it we ask??!
Dan the Confused. Thanks for that. If I remember correctly 'My web' did have spyware connections and it sounds as if that could be the problem in your link. He is going to have to download WinsockFix onto CD on his old PC and transfer it to the problem one. If that works. Will let you know. I think his brain is hurting by now, so may be to-morrow. Cheers.