I recently bought a new computer with Windows XP installed along with Norton Internet security/Firewall. Since loading AOL I have consistently had problems connection to the internet. One time it connects with no problem, the next I hear a BT recorded message saying that the number has not been recognised and to please try again. The only way I can get connected is by going into the edit numbers box and swapping the numbers around until I can get a connection. I have been in touch with AOL regarding this and tried all the remedies thay have suggested such as uninstalling and reinstalling AOL, editing the SETUPMODEM STRING,deleting the modem and reinstalling etc but to no avail.