I have Netgear wireless router, Orange Broadband and BT phone line. Main box is in dining room other phone sockets throughout the house. I use an upstairs room as study so connect broadband through the wireless router from this socket. 2 weeks ago this failed but all telephones worked. I have had an IT consultant in & an ex BT engineer. We can connect to internet through back test socket in dining room only, will not work from front plate or any other sockets. Orange & BT say it is a problem in the house. What do I do to rectify?
Are any of the extension sockets fitted with filters as,if so, it could be one of those gone U/S. Disconnecting the front of the main box would disconnect that problem filter allowing the system to connect in the way you describe
As the test socket works they are correct.The first thing to check is the filters .Suspect that one has developed a fault.There should be one at each socket in use.Unplug everything from the sockets and replace one at a time testing each time .If possible use a new filter for the first one or change it for another.
If you have several extensions it can be convenient to fit a BT faceplate with built-in filter. This allows the router to be plugged in and all extensions to be filtered from the master box. An example is shown here click here
I have tested all filters as suggested. Just had IT engineer back and he has placed a temp split on the main plate which is as oldbeefer2 has suggested. I am now awaiting the ex BT engineer to return. Thanks for help so far.
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