has not been recognised. Still trying to get my Mum connected. Not sure of the computer spec but is running Windows 98 and I am trying to connect to Tiscali. External modem - Robotics something or other. I can dial with the telephone and get a connection but as soon as I ask the modem to dial the same no. I get the BT recorded message - the no you have dialled has not been recognised, please check and dial again. Any ideas?
If you go into Dial Up Networking, and select Properties on your ISP icon, take a look at how the telephone number is configured.
You can try two methods.
1. Make sure the "Dial Area Code" box is unchecked, and enter the whole telephone number as one string in the "Number box". So if it's an 0845 number you are using, it would be; 0845******. (The area code box should be clear).
2. The opposite. Check the box and divide the number into it's two component parts (0845 ******).
I've had success using both methods, but for some reason, one method will work for one machine and not on another!