Hi I have been given a Dell Latitude D520 running XP Home and tried connecting to the net via my virgin broadband modem. I have followed every instruction from reconnecting the modem from scratch to ipconfig,refresh TCP/IP and ping command. My modem shows the enet and ready lights but wont connect. In the Control Panel, Network Connection I see Lan or High-Speed Internet and 1394 Connection, Enabled, 1394 Net Adaptor but not my Realtek RTL 8139/810x Family Fast Ethernet NIC. If I double click the 1394 icon I get the connection status window which shows conected and the duration is ticking away and 400.00 mbps. When I click the support tab Internet Protocol (TCP/IP) there are no details in the right hand comumn, it says Unavailable> I can't access the Details tab or the Repair tab. Any ideas. Thanks
No it is not listed in device manager. I have checked internet option and dial up is not checked. Do I need to down load software for this modem? I have followed the instruction for 'How to set up the Internet connection using Ethernet','How to check the IP address on Win XP',How to connect a new computer to the cble modem and How to refresh TCP/IP in Win XP, and the Ping test. I'm baffled now!
If your Realtek is not listed in Device Manager it would suggest it is disabled. On next reboot enter the BIOS Setup - by pressing DEL or F2 or ? and check the onboard LAN is enabled. Then you may need to install a driver for it - check the Dell website.
I have managed to download the drivers for the modem and the sound as well. Took a bit of doing as my PC would not download the drivers from Dell. I used a PC with nothing but XP on it. Couldn't think what was stoppping it. So after a week of hair pulling I am sorted thanks for your help smackheadz.
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