Internet Banking - ? in amount field

  lpl56407 11:18 20 Dec 2003

This is a repost - thought it was resolved. As per the other post I changed a regional setting, restarted the PC and was OK. But now the problem has recurred and regional setting is OK.

The problem:
I am using XP Home. Whatever site I visit that has sterling amount fields a ? precedes the amount. Never really bothered about it until today when I tried to transfer some money via my Internet Bank. When I enter the amount - 500.00 it changes to ?500.00 and I get a response of inavlid amount field. Same happens if I delete the ? and try again. Strange one. Any ideas please?

  Forum Editor 11:21 20 Dec 2003

thta you're only entering 500.00 and not £500.00. In otherwords it isn't the £ sign that's changing to a ?

  Sir Radfordin 11:26 20 Dec 2003

Who you using for Internet banking?

  lpl56407 15:09 20 Dec 2003

Definitely just entering 500.00 and it's Natwest Online Banking

  Indigo 1 15:29 20 Dec 2003

Sounds like a keyboard recognition problem, US keyboards have a different layout to UK the "?" sign is in a different place as are a couple of other symbols, have you got the latest UK kb drivers ? "£"

  Djohn 15:36 20 Dec 2003

Did you change both the regional and the keyboard settings to "UK English"

  rawprawn 15:36 20 Dec 2003

Try control panel/ regional & Language options make sure it is English United Kingdom

  Gongoozler 15:41 20 Dec 2003

Also, remove any reference in Keyboard settings box to Engish (United States). However - Didn't the PCA site do this for a while after its recent facelift?

  Djohn 15:42 20 Dec 2003

Also in IE6 click on tools/internet options and from the general tab you will see a button near the bottom, "Languages".

Click on that and you should see.

English (United kingdom)[EN-GB]

That's the way it's set out in mine, including the parenthesis and brackets. Hope this helps. j.

  lpl56407 15:57 20 Dec 2003

Everything is set to UK English and as per Djohn's post the setting is as he states.
Here is a statement example from Online Banking

18 Dec 2003 BAC Automated Credit ?1,971.10
18 Dec 2003 S/O Standing Order ?12.00
18 Dec 2003 CHQ 002909 ?750.00
18 Dec 2003 D/D Direct Debit ?42.98
19 Dec 2003 OTR OnLine Transaction ?500.00
19 Dec 2003 POS Card Transaction ?25.00

So it's not just when I key and enter an amount that ? gets put in front.

  Djohn 16:02 20 Dec 2003

Is this something that has just started to happen, or is it a long standing problem?

If a recent problem, have you downloaded or installed any programs to your PC?

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