i have a new dell laptop and already i want to throw it out of the window.
I have been trying for ages to try and connect to the internet. Every time i have download a c.d to for an ISP none seem to work... as in i try to connect and i dont get a dial tone. i can't get a dial tone to dial out, i have check with BT and the line is okay... i have tried BT (yahoo ISP) helpline and they told me to check my line... and unable to even get through to there helpline no more as its always busy
Look in control panel and open up "phone and modems" assuming as its a new laptop it would be running XP, check to make sure the modem is there and configured correctly with the correct code for your area.
Another thing you can try to make sure you have a connection in the first place is to use hyper terminal and use the computer to phone out to a mobile phone if you have one, if it phones out to the mobile at least you know all connections are ok, if it does not then it at least whittles the problem down a little.