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I have two computers running Windows XP Home, both connected to the Internet through a router that I got with Sky broadband. One of the computers won't connect to the Internet. I got a message saying Zone Alarm had blocked access from my computer to 192. 168 (I think). something.something
Sorry about the incomplete information but if anyone can recognise anything and provide some information as to how I can unblock this web address so that I can get on the Internet againI'd appreciate it.
Thanks for the response.
I tried that but When the Zone Alarm control panel opened it was just greyed out. There wasn't anything in it so I couldn't check. I uninstalled Zone Alarm thinking that might help. It didn't and now I think I might have done the wrong thing uninstalling it. As i couldn't access the control panel it doesn't seem to matter, though.
Are the computers both connected wirelessly?
Neither of the computers is connected wirelessly. They are both in the same room next to each other. A wireless connection didn't seem necessary. I am having no trouble at all with this one but all I get on the other, when I try to connect to the Internet, is a message saying, cannot display the page.
Does e-mail work on the one that you can't get the internet on?
Do you use Internet Explorer?
Thanks for keping going with this. I really appreciate it.
I haven't got email set up on the computer, I use web based email services.
I have tried to access the Internet with AVG and other, games, programs, however. Nothing works.
I do usually use Internet Explorer. I have tried Firefox as well, though and I am unable to access the Internet with either. I can't get on at all.
Check that the Lan card is set up correct on the computers
Start – Setting - Control Panel - Select- Internet Options-Connection Tab
In the “Connection” screen, there are three selections:
“Never dial a connection”,
“Dial whenever a network connection is not present”
“Always dial my default connection”.
If you can make a selection, select “Never dial a connection”.
If you cannot make a selection, select “LAN Settings”
Un-Tick marks next to any of the displayed Options:
“Automatically detect settings”,
“Use automatic configuration script”
“Use a proxy server”.
Select “Never dial a connection”.
Then click “OK” again in the “Internet Options” page.
Network Adapter Setup
Also called a LAN card (Local Area Network) or NIC card (Network Interface
Double-click on the “Network Connection”
Right click on the “Local Area Connection” associated with your network adapter
Select “Properties” from the drop-down menu.
In the “Local Area Connection Properties” window all boxes should be ticked
At bottom of display tick the box “Show Icon in Notification Area When Connected”
A display Icon will appear in the task bar when you have finish the setup
Click-Internet Protocol (TCP/IP) Click the “Properties” button
Select “Obtain an IP address automatically
Select “Obtain DNS server address automatically”
Click- Advanced-Click-WINS Tab-Tick-Enable LMHOSTS Lookup if un-tick
Do Not Change Any Other Setting
Your computer network card is now configured for use with the Modem/Router
Other Lan Card Setting
Right click on Local Area Connection Display Icon on task bar
At the top of display the type of Lan card will be displayed
Click Configure-Click Advanced Tab
Click- Connection Type - Change to “Auto- Negotiation”
Click- Flow Control-Change to “Hardware Default (Auto)”
Click-Power Management Tab
Un-Tick if selected "Allow Computer to turn this device off to save power
Network Connection Setting
Click-Start- Setting-Network Connection-New Connection Wizard
Select-Connect to the Internet-Next
Select-Set Up My Connection Manually-Next
Select-Connect using a broadband connection that is always on
Thanks for that comprehensive set of instructions.
I followed it up to Connection Type in Other LAN Card Setting. The nearest I could see to Auto Negotiation was Auto Mode so I used that. I couldn't see Flow Control so I couldn't do anything with that.
Apart from that, however,everything was already as you said it should be or I followed your instructions.
Unfortunately, I am still unable to access the Internet
1.Are you sure that you have uninstalled Zone Alarm?
Is it showing in Start/Control panel/Add/Remove programs?
2.Rightclick on My Computer on the desktop then Properties/Hardware/Device manager
Are there any yellow question marks particularly for Network adaptors?
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