Internet access problem

  franky22 17:19 20 Dec 2008
Locked

My Toshiba laptop appears to be working fine. I have a good connection to my home wireless broadband service. However I cannot get access to the internet.

This has happened since I returned home from college where I accessed the internet by a cable connection.

Do I need to do something to get the laptop to use the wireless broadband for the internet?

  howard64 17:34 20 Dec 2008

you probably need to set it up to receive wireless. Sometimes there is a set of keys to press to switch wireless on

  Fruit Bat /\0/\ 17:38 20 Dec 2008

When you see the network does it say "security Enabled"?

You will need to enter the routers security key into your laptop.

  brundle 17:39 20 Dec 2008

Set up a new wireless profile; click here

  franky22 18:00 20 Dec 2008

Thanks for the responses.

I am pretty certain it is connected to the wireless broadband service. It has the access keys to access, the wireless switch is on and the indication is that I have a very good connection (5 bars).

The problem is that the laptop will not connect to the internet. After 3 months at college with a cable connection is the internet browser still looking for the cable connection for some reason?

  brundle 18:05 20 Dec 2008

XP or Vista?

Can you ping a site by IP or domain name?

Start menu/all programs/accessories/command prompt, type

ping bbc.co.uk

for example

  franky22 18:15 20 Dec 2008

We are using Windows Vista.

Pinged bbc.co.uk as you suggested. Result:
Pinging bbc.co.uk [212.58.224.138]with 32 bytes of data:
Reply from 212.58.224.138 bytes 32 time 27ms TTL = 115
Reply from 212.58.224.138 bytes 32 time 27ms TTL = 115
Reply from 212.58.224.138 bytes 32 time 28ms TTL = 115
Reply from 212.58.224.138 bytes 32 time 26ms TTL = 115
Ping statistics for 212.58.224.138:
Packets : Sent= 4 Received = 4Lost = 0

Does that help?

  brundle 18:20 20 Dec 2008

Yes, it means you have an IP address, DNS connectivity, everything you require for a successful internet connection. Using Internet Explorer? What page(s) have you tried to visit?

  brundle 18:21 20 Dec 2008

And are you using a third-party firewall, not the built-in Vista one?

  franky22 18:25 20 Dec 2008

I have tried to access a range of sites, BBC, E-Bay and MSN without success.

I am using AVG anti-virus free, and Windows Defender.

  brundle 18:31 20 Dec 2008

In Internet Explorer, ensure File/Work Offline is unticked.
Also in IE, go to Tools/Internet Options, click the Connections tab, click LAN settings, make sure no boxes are ticked.

You can try resetting IE to defaults too, click the Advanced tab, click Reset.

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