Internal/External CD drives -Content not seen

  compumac 18:56 13 Dec 2010

I am about to format one of my PC's and reinstall XP from scratch. I inserted a CD into the CD drive and nothing happened, I tried four different CD's that I know function OK with the same result. I then connected an external CD drive that I know also works and tried again with several discs and still nothing. In Windows Explorer can see the Drives concerned but does not appear see the content. On each occasion I rebooted. Suggestions?

  Fruit Bat /\0/\ 19:16 13 Dec 2010

No CD/DVD or CD-ROM access is missing error Code 19, Code 31, Code 32, Code 39, or Code 41
Try this if the optical drives are not appearing in My Computer or Device Manager.
(This is sometimes caused by the removal of Roxio or other writing software.)

click here
Download and save this file to your hard drive. Navigate to where you saved it and double click the file to extract the contents. Locate the EXE file you extracted and double click it. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.
This utility is only intended for Windows® XP, but also appears to work for Vista and Windows 7.
You may need Administrator level access to use this utility. If you do not have Administrator level access, the program will say it is finished, but will not have made any changes.

Similar fixes
click here works for vista or XP
click here

or manual fix
Run regedit and navigate to registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}.
Highlight it and in the right pane, find the Upperfilters and Lowerfilters values.
Highlight each one in turn, right click and delete them.
Close regedit and restart the computer.
If in doubt make a restore point before making changes.

  compumac 20:11 13 Dec 2010

Fruit Bat /\0/\
Regrettably the regedit did not work for internal drive, BUT external now works. Will investigate further after the match

  compumac 20:13 13 Dec 2010

Fruit Bat /\0/\
Sorry - thanks.

  Fruit Bat /\0/\ 20:13 13 Dec 2010

Check DATA cable is fully inserted at drive and motherboard end also check power cable (power ok if eject button works).

  compumac 20:51 13 Dec 2010

Fruit bat
Half Time
Eject button works
Back to match

  compumac 22:44 13 Dec 2010

Full Time
Found that the external drive is not working now either. Back to drawing board.

  compumac 10:42 14 Dec 2010

I have fitted an extra internal CD drive and both CD Drives content could be read.
Subsequently I rebooted and neither could be seen!
Rebooted yet again and inserted CD's into both drives and now both can be seen again.
Any suggestions as to the possible cause, bearing in mind that I have had the same scenario in respect of an external CD drive at the same time?

  woodchip 10:57 14 Dec 2010

No one as said anything about checking BIOS to see if its changed. Get into BIOS look to see if USB are Enabled for your External Drive. For Internal Drive see if its Check to be recognised as the First Boot Drive followed by Hard Drive, if its not change it to the above then try booting with the XP CD in the Drive to see if it picks it up

  woodchip 10:58 14 Dec 2010

If it Picks the CD up, choose setup, allow windows time to check the hard drive for a OS. Click on what it finds then press R to repair

  compumac 11:06 14 Dec 2010

Thanks for reply, but that would not account for intermittent problem, or would it? - although it all seems OK from that aspect. Currently I have inserted CD's into both drives - checked they could be seen and then took them out and re-inserted them - they could both be seen and read. I have done that several times.

I am leaving the PC switched on with both CD drives having CD's in them and checking periodically to see if they can still be read. At least it might give an indication that it only comes about after a reboot. (perhaps) Any comments?

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