installing modems

  stevennufc 19:05 18 Jun 2007

I am trying to help someone install a modem they have xp professional but have bought a modem with just xp on the box. Could this be the reason why the pc is not recognising the device.

  howard64 19:08 18 Jun 2007

have they followed the instructions for setting up the modem? Some usb ones for example have to have the software connected first and it then tells you to connect the modem.

  Stuartli 19:18 18 Jun 2007

XP on the box refers to both XP Home and Pro.

As howard64 suggests, if it's a USB modem then you only connect the modem when advised during the setup installation.

If you have the retail box then, presumably, you also have the manual?

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