I have an Epson 915 printer and have used compatible cartridges with no problem until yesterday. When I replaced the black ink cartridge which was empty with a compatible cartridge the same as I had in before yet it comes up with "ink cartridge cannot be recognised by this printer please replace the black ink cartridge" Any suggestions please?
I still use an Epson Photo 870. The first time I used a look-alike and ever since, the popup report told me I was sinning, threatened awful disaster in the offing, but continued to work as it should.
In fact I get the same message even if I occasionally use the genuine Epson product!
Choice Stationery supply chipped substitutes which work fine for me. My only worry there is that I bought a huge discount mix-n-match bundle, but do most of my printing with a laser. In the way of things, my cartridges may last longer than the printer!
Can you simply change chips? You can physically, but the old chip tells the printer it has passed the end number. A long time ago I bought a simple electric gizmo which would reset the chip. Then Epson changed the chip design so that insertion in the re-chipper would short the whole thing. Now it is better for me to buy lookalikes with a new chip already in place.
The Epson 915 may have another way of making you buy the genuine article, why not ask the retailer?
The new chip "thinks" it is full wherever it is, until some printing has been completed.
It is possible that the compatible cartridge isn't! That is why I suggest you corner the retailer for a little chat, though I agree it is a very strange situation. Is the new cartridge free of all sticky seals and clean?