incredimail won't finish downloading e mails

  sgtdibble 16:32 08 Jul 2009

My incredimail is trying to download 1 of 2 e-mails it gets to 2% then although it says it is recieving it never gets more 2% no matter how long you leave it any ideas how to unjam it please

  Graphicool1 16:44 08 Jul 2009

Switch Incredimail completely off, including the icon in the Task Bar. Then switch it back on again. If this doesn't help, reboot the PC.

  Technotiger 16:47 08 Jul 2009

Click on Stop to stop the download. It might just be too big, do you know what the mail is. like Photo's for instance, or perhaps a big PDF file?

  Technotiger 16:48 08 Jul 2009

Also do you keep your In-tray/Out-Tray etc clear, if you keep a large build-up of mails, this will tend to slow things down.

  sgtdibble 16:57 08 Jul 2009

I have done as Graphicool1 suggested now I have an error message ERR(in use)maildrop busy I keep in and out trays, no I have no idea who the e-mail is from I left it 30 mins and it still only went to 2%

  Technotiger 17:03 08 Jul 2009

If you had clicked on Stop, you may have got a brief explanation of any problem.

I can only suggest, under the circumstance, that you download and install the latest Incredimail version, even if you already have the latest. You do not need to un-install your present version.

  sgtdibble 17:06 08 Jul 2009

Thanks Technotiger I will do that as this is the first time in 2 years it's gone wrong

  sgtdibble 17:24 08 Jul 2009

I've reinstalled incredimail but it's still the same I've no idea what to do with it now

  Technotiger 17:27 08 Jul 2009

Do you mean it is still not completing a email download?

If so, click on the Stop icon, then note if it gives any reason - you might need to click on, Details!

  sgtdibble 17:33 08 Jul 2009

Thats right it will not get any more than 2% recieving if I click the stop it says operation incomplete

  Technotiger 17:37 08 Jul 2009

And is there not the word Details shown, clicking on this this normally gives more information.

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