Incredimail says "no message selected" when click

  owlsflying 15:32 21 Apr 2009

All my messages in my INBOX from 4-18 and earlier have no content. It says I have received e-mails from people, but when I go to click on that message, there is nothing there and it says "no message selected" in the grey bar area. I have a lot of e-mails as I run a business off this computer, but I do clean out the inbox occasionally. This started when I came home from being out of town. The new messages that came thru when I checked my mail were the one's that began the loss of information for all the previous e-mails. It's possible that I permanently deleted any spam (as I do regularly)...and if that is a possible cause, there would be no way for me to see who I got unwanted e-mail from.

  Graphicool1 15:39 21 Apr 2009

Have you got the paid for 'incredimail' or the free version?

  owlsflying 15:41 21 Apr 2009

the free version...but I have had the same thing for probably 6 years now...updated, but never any problems in the past.

  Graphicool1 16:03 21 Apr 2009

I too use the free version and although it's always playing up in one way or another, I have to say I've never encountered anything like that.
Have you been to their help centre and checked to see if anyone else has had the same problem?
I had the need to get in touch with them some time ago, because as with you my version is free, I didn't expect much joy. To my surprise they contacted me the very next day. they were very helpful.

  Graphicool1 16:06 21 Apr 2009

Check through these...
click here

  Graphicool1 16:15 21 Apr 2009

If all else fails, do what I did...
click here As I said before it worked for me.

  owlsflying 16:29 21 Apr 2009

That was the first thing I contact Incredimail first. Then i thought it might be helpful to see if anyone else had been thru a similar situation while waiting for a reply. They had me re-install the program...this did not help, so now I'm waiting for another solution.

  Graphicool1 17:27 21 Apr 2009

How long ago did you tell them the problem. As I said they got back to me very quickly.

  owlsflying 17:30 21 Apr 2009

They responded for the first time within an hour or response since then. I'll be patient...but maybe someone will have an answer thru here.

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