Help please! For some reason my e-mail programme Incredimail is not opening and the message 'Critical error has occured. Incredimail can not continue this session. Details: Keylib error: #15>File missing' I've tried repairing Incredimail in Control Panel and it says it was successful but the programme still won't open. I'm scared to uninstall and reinstall Incredimail in case I lose e-mail records. I've tried System Restore but no success. How can I get into my e-mail files? Thanks in anticipation!
Hi Spuds! I've tried rebooting many times already but the same error message comes up as soon as I click on Incredimail. At the moment I'm getting e-mails through Wanadoo but that doesn't let me into the Incredimails files.
Whenever I have had to do it Incrediamil has always kept copies which were available once a re-install had been completed, that's one of the reasons some people don't like it, it buries itself deep within your system.
Thanks, JWJH and Spuds! Problem fixed. I reinstalled on top of old programme without uninstalling and it loaded and operated. All e-mails intact. Thanks again for your help! The Forum is a great place!
I am having the same issues as the above and I don't even know where to begin. I been through this for a month now and its driving me crazy. I am getting the same error message and I tried to download fromt he incredimail page and i keep getting the same error. Thanks for any help.
what is file #15 error ikeep reinstalling incredimail but still can't send email.i can get into my email ,but can 't send it.how can incredimail retrieve email,but not send it????????????help?????????????????