IE7 problem - presumably

  paul_allard 07:22 21 Jul 2006

I downloaded IE7 (I run XP Home) and have now received the following error message whenever I boot up.
"Smartbridge Alerts : BTHelpNotifier.exe - Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL "
I have BT Broadband and therefore BT Help. It doesn't seem to stop me doing anything : it's just a pain. Any ideas how to solve the problem ?

  jolorna 07:30 21 Jul 2006

you could try uninstalling & reinstalling bt help

  Jackcoms 10:54 21 Jul 2006

You could try uninstalling IE7 and sticking with IE6.

IE7 is still in Beta and 'buggy' - as many threads in this Forum will attest.

  paul_allard 14:06 21 Jul 2006

I've uninstalled BT Help for now (which I've never used) and will re-install if needed

  bluelarger 23:52 02 Nov 2006

look at your norton if you have it this also removes you upgraded firewall uninstall ie 7

  bluelarger 00:11 03 Nov 2006

please read my thread it stops norton loading and you getting help from bt see here >>>> click here thanks

  skidzy 00:20 03 Nov 2006

Take a look at the date of PaulAllard's last posting,its back in July Fri, 21/07/06@14:06

Done that myself in the past :-)

  bluelarger 00:29 03 Nov 2006

have you got a link to it thanks

  bluelarger 00:37 03 Nov 2006

daft me

  anskyber 08:03 03 Nov 2006

Its the BT desktop helper which BT have not made compliant with IE7. Either uninstall the desktop helper if you do not use it or take it out of the start up list and launch it if you need it. IE7 will be fine after that.

  paul_allard 08:15 03 Nov 2006

Since I uninstalled BT Help in July, I've had no problems with IE7 or BT Broadband so fingers crossed that this continues.

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