I.E. Refusing to open when clicked

  Conny 17:46 27 Feb 2014

When my son clicks the IE icon it briefly opens then shuts down immediately. Any ideas why this is happening. We've run Norton but nothing shows up. OS is Windows 7 Home edition. Where can we obtain another copy of IE to install?

  rdave13 19:39 27 Feb 2014

Try all programs, accessories, system tools and find IE no add-ons. Make sure the 'normal' IE isn't running in the background. Go to tools, internet options, advanced tab and use the reset tab for IE. Close and reboot. Open the normal IE and see if it works. All your favourites are preserved but you will need to restore whatever toolbars you used and also your add-ons. If IE ok then take your time in enabling add-ons as you may have one that is causing this error.

  Conny 19:45 27 Feb 2014

Thanks rDave. Will give it a try later.

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