The other night when I switched my PC on, it would get half way through the windows startup routine then stop. I contact the PC world helpline (i know i know!) who told me there was nothing they could do as it is a "software" problem and advised me to "restore windows" using the recovery disks that came with the PC.
This I duly did (2,500 pics & music traks out the window.. yes I will remember to back up from now on!!)
Anyway, now I can only get as far as a very basic windows desktop. Basic in that the diplay is fixed at something like 800*600 and will not let me alter it in the usual way. Also I have no taskbar at the bottom of the screen and hence no start menu. I have tried the windows key and nothing so without this I cannot even start to look for a solution.
Any ideas please folks as this is my first major crash and could really do with some cheering by getting this at least working again.
You should complain about advice such as that. Far too often the reformat or restore from supplied CD is offered as "advice". All too often the offering of such a solution is the refuge of the totally inept and incompetent.