I can connect to google but no internet sites

  metdec1964 22:15 02 May 2008
Locked

hi, I have just bought a new hp laptop with vista home premium. I have set up wired and wifi at home no problem. But at work where I have access to T-mobile hotspot strnge things happen. I can connect to the internet (google), but no other sites. I have tried everything I know to no avail.
grateful of any help

  brundle 23:21 02 May 2008

Can you be sure the Google page is not in your browser cache? In which case you have no internet at all at the hotspot...

  metdec1964 22:48 06 May 2008

sorry for delay getting back,google is not in my browser cache, I can do searches on google which is quick to respond, I have even got on the bbc website a couple of times. As for any other sites I have had no luck. I thought it might be a security or certificate problem, but do not really know what I am looking for?
Any help appreciated.

  brundle 21:07 07 May 2008

Can you access sites/IP addresses using ping when you're connected to the hotspot. Use ping with a site name and then its IP address.

ping bbc.co.uk

then

ping 212.58.224.131

at the command prompt for example.

Success or failure?

  big_dog_smithy 20:31 11 May 2008

Clear your DNS cache by typing the following into a command prompt box.

ipconfig /flushdns

and then if this fails clear the ARP tables

  metdec1964 00:42 04 Sep 2008

hi guys i know its been a while, but i still cannot access web pages. it is really p---ing me off because other people have no problems. I have done as suggested above to no avail. I did ping as above and got replies. the present situation is, I acn access internet and all seems well. google searches and gets results as normal. when i try to access the site it just hangs there and wont connect? i am completely stumped any help please.

  kidsis 13:18 04 Sep 2008

do you have any sort of specialist log in prog for T mobile? If so it may need updating.

  kidsis 13:21 04 Sep 2008

also just realised it's a new laptop you have. Don't know what browser you use but the connection settings may need altering - on the t mobile site there are instructions for this using IE or Firefox. HTH

  metdec1964 20:37 04 Sep 2008

thanks kidsis, checked those over, no probs there. the daft thing is i can log onto tmobile hotspot fine, i can get onto the internet fine, do searches on google ok but just cannot connect to a website? well not entirely true i can get on the odd ones! not the ones i want to connect to tho. I have just got onto the tmobile.com, USA site? t cannot access links from it though. totally odd?!

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Fujitsu Lifebook P727 laptop review

Microsoft Paint set to die after 32 years

Mac power user tips and hidden tricks

Comment désactiver la saisie intuitive et paramétrer votre clavier ?