i am unable to access the INTERNET

  tony60 11:57 08 Dec 2008
Locked

i am unable to access the INTERNET on my user account ,the other user accounts on my PC are OK,so i have open a new one for my self ,i us AVG and AD- WERE ,ran AVG today and it showed clean b ut there were 2 new Trojans in tHe virus vault. when i click on INTERNET EXPLORER it says it is unable to accses the websites tony

  Clapton is God 12:20 08 Dec 2008

If you can log into one of the other users, have a look in C:/Documents and Settings/User Name/Start Menu/Programs/Startup and see if there is a shortcut to your modem and/or your ISP in there.

If so, copy that shortcut to C:/Documents and Settings/Your User Name/Start Menu/Programs/Startup

  tony60 08:33 09 Dec 2008

i will give it a try.tony

  tony60 11:00 09 Dec 2008

no luck

  Clapton is God 11:05 09 Dec 2008

"no luck"

In what way?

You couldn't find a shortcut or something else?

  tony60 11:41 09 Dec 2008

sorry no .i am new to all this ,i can still log on , but no internet.can US RUN, PICASA. YONY

  tony60 11:48 09 Dec 2008

sorry,use RUN and PICASA,TONY

  Clapton is God 12:05 09 Dec 2008

Sorry, I'm not with you.

Have you followed the suggestion in my earlier post?

Browse through 'My Computer' to follow the path I suggested. Can you log in as an Administrator?

  tony60 16:35 09 Dec 2008

i though this was for absolute beginners

  wis 18:52 09 Dec 2008

it is stay with it
down load malwarebytes + superantyspyware
run both full scan, go again

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