HTML help files may be missing or damaged

  marlborough 15:34 14 May 2004
Locked

When accessing Help in IE,MSWorks other MS Products,PSPro AND Help and Support Center in Windows XP I get the application must close message. The error file created details the application that closed and faulting module itss.dll.I have been referred to KB253168 but the link from this article to download HTML Help Update indicates that it shoul not be used with Windows XP. I am not on broadband and am up to date with critical and recommended updates so wish for obvious reasons to avoid a reinstallation off XP. HELP please!

  Old Shep 17:12 14 May 2004

Having looked at KB253168 I am at a loss to see where it says it should not be used for XP. It does seem to be a fix for your problem click here;en-us;253168#appliesto

  VoG II 17:15 14 May 2004

Start, Run, type in

sfc /scannow

and click OK. You may be asked to insert your Windows CD.

  Old Shep 17:15 14 May 2004

Sorry click here;en-us;253168

  Old Shep 17:17 14 May 2004

Copy and paste and remove the space before support. http:// support.microsoft.com/default.aspx?scid=kb;en-us;253168

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