HPscanjet won't install

  canard 06:08 28 Mar 2006
Locked

It starts to install and then illegal operation comes up-....in module unknown.........stackdump errorsetc. Help would be much appreciated-Win98 SE.

  xania 08:51 28 Mar 2006

This is most certainly due to a damage system file of some sort. Try running SFC /scannow from START/RUN - you will need to have your OS install CD ready.

  canard 13:42 28 Mar 2006

SFC turned up nothing xania- wot a headbanger!

  Fruit Bat /\0/\ 17:05 28 Mar 2006

Had similar problems trying to install a HP scanjet5300 onto a HP laptop with HP software they would not talk to each other, scanner not found etc..

I was trying to install using parallel cable no joy but worked when ran with USB cable.

  xania 08:52 29 Mar 2006

What model, and does the error message give an error code?

SOmetimes, problems that SFC cannot find are corrected by re-installing Windows over-the-top. It might be worth spending 30 minutes giving that a try - you will lose nothing and you have everything to gain.

  conrail 09:10 29 Mar 2006

try this click here enter your model and download the latest drivers, I have the scanjet3400c which wont run under windows without updating the driver, I dont get your error message my message says scanner not found, hope it helps

  conrail 09:13 29 Mar 2006

sorry above should read windows xp

  canard 23:29 29 Mar 2006

It's HP scanjet 3800- no prob with drivers - had to wait for the model until it was distributed to retailers so the drivers must have been up to date. The scanner was working with the PC before I had to wipe disc and reinstall.
The message was error in module unknown with lots of numbers following then stack dump and more nos. Scanner installed happily on older win98SE.

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