HPdeskjet 1220c print problem

  kimtrnc 13:40 23 Jul 2007
Locked

this printer - previously very reliable will now only print red. Have changed both colour and black cartridge - no difference. anyone tell me what I should try, please
TIA
Kim

  Trackrat 16:13 23 Jul 2007

You might find the answer here.

click here

  kimtrnc 16:57 23 Jul 2007

Thankyou Trackrat - a few suggestions there, but nothing has worked yet...

  jack 17:21 23 Jul 2007

As this is a bubblejet -with the print heads in the cart ridge- it can be assumed the cartridge is OK.
Something is stopping the full data coming across.
Try these things.
Remove the cart[s] and gently clean the contact point on the cart[s] and the machine.

Remove and reinstall the driver software.
When you do this - come off line and disable the A?V software.

Come back with a result.

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